Privacy Policy
Last updated: December 4, 2025
At SportSynced, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform. By using SportSynced, you agree to the collection and use of information in accordance with this policy.
SportSynced is committed to protecting the privacy and security of athletes, agents, managers, academies, and all users of our platform. We believe transparency is essential, and this policy outlines our practices in detail.
1. Information We Collect
1.1 Personal Information
When you create an account, we collect information such as your name, email address, phone number, date of birth, and profile photo. For athletes, this may include sports discipline, achievements, statistics, and performance data. For agents and managers, we collect professional credentials and licensing information.
1.2 Usage Data
We automatically collect information about how you interact with SportSynced, including pages visited, features used, time spent on the platform, device information, IP address, browser type, and operating system.
1.3 Content and Communications
We collect content you create or share through the platform, including messages, documents, contracts, media files, comments, and any other information you choose to provide.
2. How We Use Your Information
2.1 Service Delivery
We use your information to provide, maintain, and improve SportSynced services, including account creation, profile management, connecting users, facilitating communication, and processing transactions.
2.2 Personalization
Your data helps us customize your experience, provide relevant recommendations, send personalized notifications, and display content tailored to your interests and activity.
2.3 Communication
We use your contact information to send service-related announcements, respond to inquiries, provide customer support, and send marketing communications (which you can opt out of at any time).
2.4 Safety and Security
We process your information to detect and prevent fraud, verify user identity, enforce our terms of service, protect against malicious or harmful activities, and ensure platform security.
3. Information Sharing
3.1 With Other Users
Based on your privacy settings, certain profile information may be visible to other users. Athletes can share their profiles with agents and scouts. Agents can share athlete information with authorized parties. Academies can showcase athlete progress to connected users.
3.2 Service Providers
We share information with third-party service providers who help us operate SportSynced, including cloud hosting providers, payment processors, email service providers, analytics services, and customer support tools. These providers are contractually obligated to protect your data.
3.3 Legal Requirements
We may disclose your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and property, prevent fraud or abuse, or protect the safety of our users.
3.4 Business Transfers
If SportSynced is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4. Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, regular security audits and penetration testing, access controls and authentication, secure data centers with physical security, and regular backup and disaster recovery procedures.
4.2 Your Responsibility
You are responsible for maintaining the security of your account credentials. We recommend using a strong, unique password, enabling two-factor authentication, not sharing your login information, and logging out of shared devices.
5. Your Rights and Choices
5.1 Access and Correction
You can access, review, and update your personal information at any time through your account settings. You can also request a copy of your data by contacting our support team.
5.2 Privacy Controls
SportSynced provides granular privacy controls allowing you to choose who can see your profile and information, control communication preferences, manage connection requests, and limit data sharing with third parties.
5.3 Data Deletion
You can request deletion of your account and associated data at any time. Please note that some information may be retained for legal or legitimate business purposes, and cached or backup copies may take time to be removed.
5.4 Marketing Opt-Out
You can opt out of marketing emails by clicking the unsubscribe link in any marketing message or by updating your communication preferences in account settings.
6. Children's Privacy
6.1 Age Restrictions
SportSynced is not intended for children under 15 years of age. We do not knowingly collect personal information from children under 15. If we become aware that a child under 15 has provided us with personal information, we will take steps to delete such information.
6.2 Protection for Minors (15-17)
For users aged 15-17, we require parent or guardian consent, apply enhanced privacy settings by default, limit data collection to what's necessary, restrict public visibility of profiles, and provide additional safety features and monitoring tools.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze usage patterns, and provide targeted content. You can control cookie preferences through your browser settings.
8. International Data Transfers
SportSynced operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including GDPR for European users.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove or anonymize your data within 90 days, except where retention is required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on the platform. Your continued use of SportSynced after changes take effect constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@sportsynced.com
Address: 71, 15152 62A
Surrey British Columbia, Canada
For data protection inquiries from European users, you can also contact our Data Protection Officer at dpo@sportsynced.com